River People Cancellation Policy
We put a lot of effort in organizing tours; therefore cancellations require 24 hours’ notice. If you wish to cancel a tour operated directly by River People and you give more than 24 hours’ notice, we will provide you with a 50% refund. If cancellations are made within any shorter notice than 24 hours, you will not be provided with a refund.
Unfortunately, in certain situations we may need to cancel your tour. In this case, we will do our best to contact you in order to advise you of the cancellation. You will be entitled to a full monetary refund, or a replacement tour if available.
The operator reserves the right to cancel or modify the tour itinerary due to force majeure or acts of providence such as wars, internal commotion, protests/strikes, terrorism, fire, natural disasters, public authority decisions, or any other extreme circumstances; this may include substitution with a comparable guide, hotel, transport, meals, sightseeing destinations.
In order to make a reservation, we require a deposit, and your payment schedule will then be discussed with your travel adviser. Full payment must be made prior to the start date of your trip.
We will not send confirmations, vouchers until the full balance has been received, and we reserve the right to cancel your trip if full payment is not received prior to the start date.
Prices, surcharges and credit card charges
All prices we advertise are accurate at the date published/advised, but we reserve the right to change any of those prices prior to booking. Before you make a booking we will give you the up-to-date price of your chosen programme including the cost of any peak-season supplements, upgrades or additional facilities which you have requested.
For all payments made by credit card, a 6% service fee will be added to the cost. The additional costs for every transfer made out to River People, Ecuadorian Taxes and bank transfer fees, will have to be paid by you, the client.
We are obligated to charge 14% IVA for every payment realized by Ecuadorian citizens.
A booking is accepted on the strict understanding that you will comply with the laws, customs, foreign exchange, drug and all other regulations of Ecuador, as well as all hygiene, safety and security rules. If you commit any illegal act at the time of booking or if the guide considers your behaviour to be disruptive, threatening or abusive or is causing or likely to cause danger, distress or annoyance to others (reasonable opinion) we may terminate your travel arrangements without any liability on our part.
If this occurs, you will become responsible for your own return transport. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the program, you must advise us of this at the time of booking.
All clients are expected to declare prior to booking that they are fit and able to complete the itinerary of their chosen program. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the program.
Damage & Loss
In case you, the client, looses or damages any property or equipment provided to you, you will have to pay the total amount for a replacement or the repair of the lost or damaged property or item.
At River People we make every effort to give you the best quality of service in our tours. Should you experience any issues, please inform the guide as soon as possible in order to give us the opportunity to find a rapid solution during your tour. In circumstances where you have received less than satisfactory service or are unhappy with our product, we would appreciate written notice so we can investigate. Thank you for cooperating with our procedures and we will endeavour to resolve your complaint in a fair and timely fashion.
Please address your complaint to Management at either:
River People will not be responsible for giving refunds in any of the following situations:
- Late arrival or no-show of you, the client.
- Your decision to leave the tour early or miss any activities / meals / accommodations / services during the tour.
- Any other circumstances on your tour arising beyond the control of River People.
- Price differences paid by different passengers aboard the same tour including special last minute rates.
- Decisions by any third party that affect the normal running of the tour including by the operator, Ecuadorian government or national park authority.
- Any other circumstances on your tour arising beyond the control of Gulliver Expeditions.